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Kurdistan: Eskadenia launches its Billing
System at Korek Telecom
11.9.2006
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ESKADENIA launches its Billing & Customer
Relationship Management System at Korek Telecom
Kurdistan, Iraq, September 11, -- Korek
Telecom, a leading telecom operator in the Kurdistan
region (northern Iraq), has started running
Eskadenia’s Billing & Customer Relationship
Management System (BCRM) in the city of Erbil. This
marks the eighth project for Eskadenia in the area
of telecom customer care and billing after its
successful deployments for telecom operators in
Europe and Africa.
The Billing system enables Korek Telecom to
professionally handle all billing services, customer
care functions, interconnect and roaming agreements,
and customer self-care Internet access for post paid
subscribers connected to its GSM network. |
Korek Telecom, Kurdistan - Iraq
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The Eskadenia Billing & Customer Relationship
Management System (BCRM) is a high-performance,
mission-critical software application that enables
real-time billing in telecommunications networks.
The modular software solution comprises Customer
Relationship Management, Marketing, Service
Provisioning, Product & Pricing Management, Rate
Plan Management, Rating, Billing, TAP 3.11 Roaming,
Interconnect and Revenue Sharing modules.
The bilingual Eskadenia system delivered to Korek
Telecom handles Call Details Records for 850,000
subscribers with an option to increase the number of
subscribers with the growth of the network. The
system manages accounts of post-paid subscribers and
handles more than 16,000,000 CDR per day, in
addition to providing an advanced Points of Sale
system.
Eskadenia has also delivered its Web-enabled GSM
Mediation Gateway to Korek Telecom that collects
call data from the switches, converts them into
relevant format, and forwards them to any
destination. Eskadenia Mediation Gateway can be
connected immediately to any switch brand and switch
version. The Mediation Gateway at Korek is
interfaced to Ericsson Mobile Switch Centre (MSC),
Ericsson Base Station Controllers (BSC), Ericsson
Intelligent Network and INVOA SMSC.
The BCRM and Mediation Gateway systems have been
completely designed and developed at Eskadenia in
accordance with both the GSM and CCITT
recommendations for billing and number plan
standards. Additionally, the Billing & Customer
Relationship Management System supports billing for
landline telephony services and Intelligent Network
services. It also supports the billing of customers
by the second, which is an essential value to its
charging capabilities. Both systems have been
deployed on Sun Microsystems hardware platform.
“We have chosen BCRM among different offers which we
got from international vendors because of a number
of reasons; first it is built on the latest
technology and in accordance with international
standards; secondly because of its strong and
reliable support; and thirdly because Eskadenia’s
engineers were ready to come to Kurdistan and
perform installation and training on-site for a long
period. We in Korek are planning to have more
projects with Eskadenia", said Dr. Hameed Akrawi,
CTO and Deputy CEO at Korek Telecom.
Mr Nael Salah, Managing Director of Eskadenia
Software Solutions said that “Eskadenia BCRM has
proven remarkable technological advancement in all
projects. This marks the eighth billing project for
Eskadenia in the Telecom sector and the first of its
kind in Iraq to be developed and deployed by a
Jordanian software house. The Eskadenia team has
shown strong capabilities to smoothly cooperate with
international companies, as well as the flexibility
to easily reach customers in various areas”.
About Korek Telecom
Korek Telecom is a shared limited company
registered in Northern Iraq to operate and provide
GSM service in the capital of Kurdistan-Erbil and
the province of Duhok. In year 2000, the Ministry of
Telecommunications has granted Korek Telecom a
5-year exclusive GSM mobile license for operating a
mobile network in the province and the branches in
Amdy, Souran, Zasho, and Akro. The region has
currently about 4.5 million inhabitants.
For more information, please visit
About Eskadenia
ESKADENIA® Software Solutions is active in the
design, development and deployment of a range of
software products in the Telecommunications,
Enterprise and Internet Applications areas. The
company is based in Jordan and has sales activities
in Europe, the Middle East and Africa. Eskadenia is
a product and market-oriented organisation that
assists enterprises and promotes businesses by use
of highly effective IT strategies, tools and
solutions, and more than 70% of its sales are
exported to the Global IT market. Eskadenia strongly
believes that a company's achievement is derived
from the success of its Human Resources and the
commitment to quality and excellence that each one
holds strong to. Eskadenia endeavours as a team to
maintain quality, strive for customer respect, build
up perseverance, and foster innovation while
handling any task or challenge.
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